Frequently asked questions
Order & Shipping
How long does shipping take?
How long does shipping take?
Orders are processed within 1–3 business days. Delivery takes 4–10 business days depending on your location within the US.
Do you ship internationally?
Do you ship internationally?
Currently we only ship within the United States.
Is shipping free?
Is shipping free?
Yes, free standard shipping is included on all orders.
Can I change or cancel my order?
Can I change or cancel my order?
You can modify or cancel your order within 24 hours of placing it. After that, it enters processing and can no longer be changed. Contact us immediately at contact@thewalkflow.com.
Choosing Your Walking Pad
Which model is right for me?
Which model is right for me?
The WalkFlow Go is great for beginners who want simplicity. The Pro is our best-seller for everyday home office use. The Walking Desk includes a built-in standing desk for an all-in-one setup.
Are your walking pads compatible with standing desks?
Are your walking pads compatible with standing desks?
Yes. All models except the WalkFlow Desk (which includes its own desk) are designed to fit under a standing desk with a minimum height of 100–110cm.
Can I use a walking pad for running?
Can I use a walking pad for running?
Our walking pads are designed for walking and light jogging, not for running. Maximum speeds vary by model — check each product page for details.
How loud are the walking pads?
How loud are the walking pads?
Our walking pads are specifically selected for quiet home office use. Noise levels vary by model — check each product page for details.
Do I need to assemble it?
Do I need to assemble it?
Minimal assembly is required. Most models are ready to use within 10 minutes out of the box. A setup guide is included with every order.
What's the maximum speed and weight capacity?
What's the maximum speed and weight capacity?
Speeds range from 0.6 to 10 km/h depending on the model. Weight capacity goes up to 245 lbs (111 kg). Full specs are available on each product page.
Returns & Warranty
What is your return policy?
What is your return policy?
We accept returns within 30 days of delivery for unused products in their original packaging.
What does the warranty cover?
What does the warranty cover?
All products come with a 12-month limited warranty covering defects in materials and workmanship under normal use.
How do I make a warranty claim?
How do I make a warranty claim?
Email us at contact@thewalkflow.com with your order number, a description of the issue, and supporting photos or videos. We'll respond within 24–48 hours.
What if my product arrives damaged?
What if my product arrives damaged?
Report any visible damage within 48 hours of delivery to contact@thewalkflow.com with photos, and we'll take care of it.
Still have questions?
Our team is here to help. Reach us anytime at contact@thewalkflow.com — we typically respond within 24 hours.