Refund policy

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RETURNS & REFUNDS

At WalkFlow, we want you to be genuinely happy with your purchase. If a product is not right for you, you have 30 days from the date of delivery to return it.

30-day return window

You may request a return within 30 days of delivery. To be eligible, the product must be unused or lightly tested, in its original packaging, with all accessories, manuals, and protective materials included. Products showing signs of regular use, missing parts, or damage caused after delivery cannot be accepted.

How to start a return

Email us at contact@thewalkflow.com with your order number and the reason for the return. We will reply within 24 hours with return instructions and the return address. Please do not ship anything back before receiving these instructions, as unannounced returns cannot be tracked or processed.

Return shipping costs

Return shipping is the responsibility of the customer. Because our products are large and heavy, we strongly recommend using a tracked and insured service, and keeping the original packaging for this purpose. WalkFlow cannot be held responsible for returns lost or damaged in transit.

If the return is due to our error — a wrong item shipped, a manufacturing defect, or damage present on arrival — we cover the full cost of the return and any replacement shipment.

Refunds

Once we receive and inspect your return, we will notify you by email of the outcome. If approved, your refund is issued to the original payment method within 5 days of inspection. Depending on your bank or card issuer, the funds may take a few additional days to appear on your statement.

Original shipping charges, where applicable, are not refunded. Products returned incomplete, damaged after delivery, or outside the 30-day window may be refused, or refunded in part to reflect their condition.

Damaged or incorrect items

Inspect your order on arrival. Any visible damage or missing item must be reported within 48 hours of delivery to contact@thewalkflow.com, with photos or video of the packaging and the product. Reported within that window, we will repair, replace, or refund the item at no cost to you.

Cancellations

You may cancel your order free of charge within 24 hours of placing it. After that, the order enters processing and can no longer be cancelled — but it remains eligible for the 30-day return process above once delivered.

Exchanges

We do not process direct exchanges. If you would like a different model, return the original item under this policy and place a new order.

Warranty

Separately from this return policy, every WalkFlow product is covered by a 12-month limited warranty against defects in materials and workmanship. Full details are available in our Warranty Policy.

Questions

Any question about a return or refund: contact@thewalkflow.com. We reply within 24 hours.